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Freeholder Chairperson
: Carol Barrett Bellante
Chief Information Officer: Khalid Anjum

 

The Middlesex County Office of Information Technology (IT) internally serves the technology needs for all Middlesex County offices. IT is responsible for implementing and supporting all county workstations (hardware and software), local and area networks, and telecommunication systems.

Security
New Systems and Enhancements
Standards
Networking
Other Responsibilities
Web Services

Office of Information Technology: Goals, Achievements, Policies, Procedures and Standards

The Chief Information Officer manages the County’s computer operations, planning of technology standards, technical assistance, application systems design and management, telecommunications and telecommunications infrastructure. The office is responsible for providing advice and recommendations to all County Departments and the Board of Chosen Freeholders regarding all technology matters. Our mission is to develop strategies and prepare plans to improve and enhance the IT resources supporting the County operations.

Our state of the art telecommunications system maximizes efficiency, cost effectiveness, and accessibility. This Virtual Private Network (VPN) provides reliable and cost effective voice and data transport to all County Departments through the County Administration Building. Our inventory of electronic data systems (voice is data in Middlesex County) and LAN’s within each department support and facilitate information processing through application sharing over the local and wide area network.

The Office of Information Technology supports the all County’s business functions. These services include Personnel, Purchasing, Fiscal Operations, Budget, Facilities and Fleet Management, Land Records Management, Surrogates System Administration, Adjusters System Administration, Law Enforcement System Support, Jail Management System Support, Communications Management and other department specific applications. The efficiencies achieved through the electronic processing of the County’s business transactions benefit employees, management and the citizenry.

In addition to supporting all county divisions, the Office of Information Technology also serves as the support staff for the Middlesex County Information Resources Management Commission (IRMC). The IRMC was created on May 1, 1997 by the Chosen Board of Freeholders with the objective to make the modern advancements in technology available to its citizens by creating an infrastructure linking all essential public, government and social services.

New Systems and Enhancements:

E-Government: The Office of Information Technology is evaluating and accessing the use of the Internet and World Wide Web to bring e-government to the citizens of the County. This will encourage public-private participation and timely and streamlined delivery of services to our citizens. The County Intranet facilitates efficient intra-departmental communication promote an integrated, coordinated and efficient Government.

We are in the process of developing e-forms to provide requests for information and online forms for permits, licenses, registrations and certifications. We are poised for e-commerce solutions and are working to bring these to fruition.

Integrated Law Enforcement: The Office of Information Technology is in the process of developing an integrated law enforcement program that will serve the requirements of the Office of the Prosecutor and the Sheriffs Department. The applications when ready will have the ability to integrate with the local law enforcement agencies for the sharing of critical criminal and investigative data.

Video Conferencing and other Video Based Technologies: The County is currently evaluating the application of video conferencing technology to further distance learning and other Video based applications for use in the County.

New Jail Management Application: The County is currently evaluating a new Jail Management application for the Department of Adult Corrections. It is anticipated that this new application will further enhance the operations of this state of the art correctional facility.

Web Enabled Map Information System: The Office of Information Technology is finalizing the County Clerks Electronic Map System. The Department has scanned and will make available over the web all filed Major and Minor Sub-Division Maps within the County. Web Enabled Land Records Management Project: We are currently evaluating options to Web-Enable the County Clerk’s Land Records Management System. This system when complete will provide web access to over 8 Million Land Records that are currently available to the public at the County’s computerized system.

New Integrated Payroll and Human Resources Application: The Office of Information Technology is scheduled to start the implementation of a new Payroll and Human Resources Management System. This system which is expected to be completed by the end of the year will replace an old DOS based system and will increase the operating efficiencies of the process.

Standards

Hardware Standards - Information Technology establishes policies for County agencies and the definition of special purpose equipment, various types of computer configurations, server, desktop, mainframe, etc. and the standard configuration of each CPU, memory, I/O, backup power, etc.

Software Standards - IT defines how to acquire standard software, software standardization and the use of special purpose software (i.e., custom), software maintenance and licensing, training, data migration and software ownership.

Personal Computer Replacement - Information Technology is responsible for the replacement or upgrade of personal computers and peripherals throughout the county. Personal Computer, Software and Data Disposal - Information Technology is responsible for the disposal of personal computer equipment including peripherals, software, and data files.

Networking

Network Design and Operation - Information Technology is responsible for network development and its maintenance, modification and maximization of operational performance. The Office of Information Technology defines network standards for the County.

Other Responsibilities:

The Office of Information Technology defines the best practice system development methods, practices and methodologies to be used for all County systems development projects. We will also identify various ways to secure information technology resources.

Universal Electronic Accessibility - The IOffice of Information Technology describes the responsibilities of each County agency toward enabling full access to the County’s electronic systems and services for County employees and citizens.

Software Copyright Infringement - IT describes for County agencies, their responsibilities for compliance with copyright requirements of computer software and associated documentation.

Training and Certification - We schedule special training and certification programs for County employees. IT also has a training room to help instruct county employees in the use of various computer programs and PBX phone systems.

Disaster Recovery and Business Continuity - We enable the development and maintenance of contingency business planning and its execution. We clearly define the required procedures of the State to insure complete preparedness for data system disaster recover.

Project Management - We describe for County agencies project management practices that should be followed for all information technology projects.

Vendor Contract Management - we manages the IT vendor contracts from concept to contract close out and establishing requirements, assist the Purchasing Agent in the selection of a qualified vendor, and reviewing and determining vendor progress for hardware, software and peripheral equipment.

Configuration Management- we establishes for County agencies, configuration control of information technology systems (i.e., hardware and software). We set general standards for a County agency controlling organization and its oversight over changes to an established information technology system.

Capacity Planning - The Office of Information Technology describes for County agencies, the steps necessary to effectively management computer processing capacities and response time issues to insure adequate computer capacities exist.

Web Services

E-Mail and Internet Use by County employees - We are developing for County agencies, the general rules for acceptable and unacceptable E-mail and Internet use by County employees, contractors, and sub-contractors. The policy includes State guidelines for the consequences of misuse and the County’s role in monitoring of E-mail and Internet use.

Web Site Development - The Office of Information Technology sets general standards for how a County agency develops a web site with regard to style, layout and content such as the placement of specific Countywide content (e.g., County seal, contact names and phone numbers, e-mail address, links to web sites, etc.) and the process for development of a County web site. Web Site Operations - We define for County agencies, methods for keeping web site content current and accurate, determining universal accessibility and ease of use, archiving, insuring 7 x 24 hours of operation, and security.

Security

Date Security - The Office of Information Technology identifies for County Agencies, specific requirement for data security, methods for maintaining security, and identifying those that are responsible for data security and integrity.

Universal Privacy - The Office of Information Technology describes the responsibilities of each department toward the protection of personal information of an agency’s employees and the citizens it serves.